FREQUENTLY ASKED QUESTIONS
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas outside of our service area.
Q: Do you deliver to other cities?
A: Yes, but due to the possible need for an extra truck and labor, that travel fees can be quite high. Please call our office for a current quote.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Fun Jumps Inflatables cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash, Check, Venmo, Cash App or Paypal.
Q: What if we need to cancel?
A: Please check out our Policies Page for details.
Q: Do you require a deposit?
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: Do you require electricity?
A: Yes, we do need electricity. A regular 120-volt house outlet is what we need. We can plug up inside or outside the house. The outlet needs to be within 120 feet of the setup. If no electrical is available we can use a generator. Must be a 5000 watt generator or larger. If you don¹t have one, you can rent one from us for an additional charge. Call us about renting a generator.
Q: What do we clean our equipment with?
A: Microban is a broad spectrum disinfectant proven effective against most bacteria, fungus and mildew odors caused by bacteria and germs. It truly is the best of both worlds – potent disinfecting properties with safe active ingredients.
Microban Disinfectant Spray is a true “professional strength” antimicrobial, nearly 10 times stronger than so-called “competitive” products, yet it is also a remarkably safe product. Its active ingredients are used pharmaceutically, medically and used for the post-harvest treatment of fruits and vegetables to protect against microbial damage during storage and distribution. You’ll even find these same ingredients in common antibacterial wipes.
Q: Can you set up inside of a gym?
A: Yes! However, if we set up inside a location, please measure to make sure the unit will fit.
Q: How many kids can jump in the moonwalk at one time?
A: Keep safety in mind. Try to let the same size kids jump together. Small kids in a group, and medium and larger kids in a group. Give them plenty of room to move. A reasonable number of jumpers at a time would be:
2 to 3 yr. olds — 12 jumpers
4 to 5 yr. olds — 10 jumpers
6 to 7 yr. olds — 8 jumpers
8 to 10 yr. olds — 6 jumpers
11 to 13 yr. olds — 4 jumpers
14 to 16 yr. olds — 4 jumpers
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